Bengaluru-based artificial intelligence (AI) chatbot startup LimeChat has teamed up with tech giant Microsoft to introduce an advanced chatbot tailored for ecommerce. With an error rate of under 0.1%, LimeChat’s new bot, powered by Microsoft Azure OpenAI Service, promises superior accuracy, efficiency, security, and personalized customer experiences.
Dynamic Learning for Refined Engagement
LimeChat, established in 2020, has swiftly become a major player in the AI chatbot arena, securing a total funding of $5 million across three rounds. Notable institutional investors include Stellaris Venture Partners, pi Ventures, and Titan Capital, with angel investments from industry luminaries like Flipkart CEO Kalyan Krishnamurthy and Udaan co-founder Sujeet Kumar.
The startup facilitates commerce integration with platforms such as WhatsApp and Shopify, boasting a client roster featuring over 300 brands, including HUL, ITC, Mamaearth, Wow Skin Science, Neemans Shoes, and Snitch. With revenues reaching $2.8 million, LimeChat’s trajectory in the industry has been nothing short of remarkable.
Nikhil Gupta, LimeChat Founder, on the Microsoft Collaboration
Nikhil Gupta, the visionary founder of LimeChat, expressed excitement about the collaboration with Microsoft, emphasizing its potential to elevate customer support standards. Leveraging Microsoft Azure’s advanced algorithms and large language models (LLMs), LimeChat’s chatbot ensures dynamic learning, refining engagement with each customer interaction.
“Partnering with Microsoft elevates customer support standards. By harnessing Microsoft Azure’s retrieval algorithms, embedding models, and LLMs (large language models), we’re transforming customer interactions significantly,” said Nikhil Gupta.
Early Success Stories and Tangible Improvements
Early adopters of LimeChat’s technology, including Wow Skin Science, have reported tangible improvements in customer support. The advanced system has led to a substantial increase in automation rates, boosting efficiency by nearly 15%, and indicating promising customer satisfaction scores.
Sangeeta Bavi, Microsoft Executive Director – Digital Natives, on LimeChat’s Disruptive Role
Sangeeta Bavi, Executive Director – Digital Natives, Microsoft India, acknowledged LimeChat as a key disruptor in the ecommerce space. Microsoft is delighted to collaborate with LimeChat to redefine customer service through the transformative power of AI. The partnership, fueled by Microsoft Azure OpenAI Service, aims to empower businesses in the ecommerce sector, providing tools to enhance customer interactions and elevate overall satisfaction.
“LimeChat is a key disruptor in the ecommerce space, and we are pleased to announce our collaboration to redefine customer service with the power of AI. Our collaboration fueled by Microsoft Azure OpenAI Service is designed to empower every business,” said Sangeeta Bavi.
Key Features of LimeChat’s Ecommerce Chatbot
The collaboration with Microsoft has endowed LimeChat’s ecommerce chatbot with cutting-edge features, including high accuracy, dynamic learning, Microsoft Azure integration, increased automation rates, and a personalized customer experience.
The partnership between LimeChat and Microsoft signifies a transformative milestone in ecommerce customer support. With an innovative chatbot backed by advanced AI and Microsoft Azure, LimeChat is establishing new benchmarks in accuracy, efficiency, and personalization. Early success stories underscore the tangible benefits of this collaboration, positioning LimeChat as a key disruptor in the industry. As the ecommerce landscape evolves, LimeChat and Microsoft are at the forefront, reshaping the way businesses engage with their customers and setting a new standard for the future of customer support.
